Samsung Note 8 Dual Sim Functionality Locked

[#1]

Hi, 

New member - so please forgive the ignorance. 

Purchased a Samsung Note 8 from Optus via a post-paid plan last year. Noted that the phone had dual SIM capability. 

Travelled overseas and decided to utilise the dual SIM functionality. 

Found that it has been disabled by Optus - does anyone know how this can be fixed (through Optus)? 

[#2 · Accepted solution]

The Note 8 from Optus is single sim only. 

I got mine as preorder and its definately nano sim x1 and then micro sd x1.

SM-N950F is the model from optus with single sim

SM-N950FD Is the dual sim model. 

I have seen no documentation from Optus that their Note 8 was dual sim, do you have any? 

[#3]

Just cross-checked the model number - and you are correct. Single SIM option only.

Although chat with an Optus rep indicated that through eSIM functionality (yet to be launched) - it might be possible to have a dual SIM functionality. Unsure how this translates into something but something to mull about?

Frustrated - thought dual SIM would be the standard for phones now.

Thanks for the heads up!

[#4]

Very few dual sims sold by telcos.

Huawei p30 from Optus is dual nano sim. 

Iphone xs has esim + nano sim - and Optus supports it.