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Online Community Manager
Online Community Manager

Samsung 3G Video Calling Update

As we develop our network there is a natural shift in focus towards newer 4G (LTE) based technologies like Voice over LTE (VoLTE) improving our voice call experience which also allows us to offer great features like WiFi Calling.

With the shift in focus towards newer technologies come new challenges. Legacy features such as 3G video calling are becoming increasingly challenging to support.  A large number of our handset partners do not support 3G video calling. Samsung is one of the only reaming handset partners that have supported 3G video calling up until recently.  

Why we can no longer support native 3G video calling

Now, with the network introduction of VoLTE, Samsung has discontinued support for 3G video calling on Optus handsets.  Support has been discontinued on Optus handsets starting from the Galaxy S7 and S7 edge.  Put simply, the reasoning behind the change is to focus their development resources towards newer technologies to keep up with the continual evolution of mobile Network globally.

Why is video calling still supported on some handsets, but not others? 

The complexity of the issue lies in the fact that Samsung does still supports 3G video calling on Galaxy S7 and S7 edge (as well as other handsets) intended for use in other markets. Handsets imported from these markets have more common firmware installed (non-network specific). Optus handsets enable support for 3G video calling at the cost of losing other network features such VoLTE and WiFi Calling.

In regards to our own Samsung product line, we’ve worked incredibly hard with Samsung to maintain 3G video calling whilst at the same time successfully introducing VoLTE and WiFi calling features to our Galaxy S6, S6 edge, Note5 & Galaxy S6 edge plus handsets.

What are the alternatives? 

When it comes to Video communications, the more dynamic OTT service providers such as Viber, Skype and many others are able to provide an all-round video communication service with much wider reach that leverage the quality of our 4G network.

Handsets that currently support native 3G video calling 

In conclusion, our current in market handsets (the Galaxy S7, S7 edge and above do not support 3G video calling.) 3G video calling is supported  on Optus Samsung handsets up to the Note 5 and Galaxy S6 edge plus.

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