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Yes Crowd will close and be redirected to Help & Support on the 1st November 2021. Thank you to every member who has made this community such a helpful and supportive place for customers and staff to interact to help serve along with improve our products and services. You will be missed.

Roger-from-nz
New Contributor
New Contributor

SIP settings for Optus home phone on Android

I want to work out the settings for my optus home phone to be programmed into an Android app (eg - Sipdroid & Csipsimple) to allow me to received my home phone calls directly on my mobile. 

 

Before anyone says "Just use conditional call forwarding" I won't be for the simple fact that I intend on changing from the Optus supplied Sagemcom F@ST x to an Asus DSL AC68U which is far superior to the one currently in use.

 

Does Optus allow these VOIP calls on the mobile network?

7 Replies
WhoIsAtlas
Contributor
Contributor

Re: SIP settings for Optus home phone on Android

Nope. I'm usre there is a way of doing it but they'd never give out the SIP settings for security and billing reasons.

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Jax_K
Valued Contributor
Valued Contributor

Re: SIP settings for Optus home phone on Android

@Roger-from-nz, WholsAtlas is correct. This isn't information we have or would be able to provide. When you can though, could you please send through a PM with your account or service number so I can check a few things here on my end?

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Roger-from-nz
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New Contributor

Re: SIP settings for Optus home phone on Android

I would PM you exceot for the fact that that the conversation would not be public.

So lets keep it here.

Despite your best intentions to investigate which account I should use for calling etc I already know the answer.

 

What I am trying to get at is:

1) If Optus will not allow end users the ability to receive inbound calls to there landline on there cell phone at no additional cost then Optus should get out of the VOIP market.

2) If one provider that is smaller than Optus can allow there customers access to this feature at zero additional cost then there is no reason why Optus should not consider doing the same.  The provider I speak of is "My Net Fone" MNF for short.

3) I feel that overall the multiply phone accounts that people traditionally had/have (home & mobile) need to be consolidated by the RSP. The end user should be able to receive the calls to both there landline and direct mobile calls on the one device.  With the current plans available for calling from the mobile phone it will almost always pay to make outbound calls from the mobile phone anyway.

4) Here is a APP development opportunity for Optus to create that works with there system.  The App will allow inbound home phone calls to be answered on the customers mobile phone.

5) If you do follow thru with this opportunity please be aware that I will provide my details for trailing and I will expect to be involved with the trail if permitted to do so.

6) As a loyal Optus customer (post paid mobile phone, NBN home broadband, home phone & Fetch TV) my base charges for being with you are >$2400/year. Lets not forget the easy additional charges I can incur month to month.... Mobile phone excess data + online purchases billed to my Optus account, + calls made from the landline, + Fetch TV purchases, etc etc etc.

7) Now the final question remains: Survey Please... Do Optus Customers want the ability to answer calls to there landline on there mobile phone when they are out of the house?  I can only imagine for this to possibly work is for end users to be connected to Optus' mobile network or a Wifi connection.

Esther
RetiredModerator
RetiredModerator

Re: SIP settings for Optus home phone on Android

Unfortunately this is not something we're supporting. We can assist you with Call Forwarding but that's the only feature I'm afraid.


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jaromanda
Occasional Contributor
Occasional Contributor

Re: SIP settings for Optus home phone on Android

SIP on Android (or any SIP capable device/platform like asterisk) was easy to set up and use before the heavy handed "fix" to the back door discovered by "beetroot" - https://yescrowd.optus.com.au/t5/Broadband-Telephony/Netgear-cg3000v2-back-door-vulnerability/m-p/73...

 

So it's not a case of "we can't" - it's a case of "we won't"

Andrew8429
Occasional Contributor
Occasional Contributor

Re: SIP settings for Optus home phone on Android

Hi Roger   I am totally with you on this.  I too will be changing from my lousy Optus router and frankly would like the opportunity to have any VOIP calls done via my smart phone.  Its not as if those calls are "landline" calls - they are over the internet.  

So why then will Optus not allow us to do that?  

Does anyone have a solution for getting/making Optus number VOIP calls via a smartphone without the Optus issued router being used?  It would be fabulous if there was an app for that.

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Garth2079
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Contributor

Re: SIP settings for Optus home phone on Android

Dredging up an old thread with some info and a request for help.

 

Good news... Optus will now give out the SIP details.

You will need to tell the level 1 rep who says Optus won't give it out that they are incorrect because Optus will give it out. You will probably also need to explain you're just asking for your SIP password because their script will only list "home phone not working". They will then look into it and call back the next day, repeating Optus won't give it out. Once you repeat that Optus do give it out, it may be escalated to level 2. They may or may not give out the details. You may need to escalate to a manager.

It took me 4 calls over 4 days. YMMV depending on how quickly you get it escalated.

They eventually send it via email, in an ambiguous format.

I was tripped up because, while the SIP ID (***** format) and Auth Username (+***** format) are clear, there is no mention that the extension number must also be set to match the Auth Username.

I have been able to make and receive calls using 3CX softphone client on Windows 10. You'll need to port forward 5060 (possibly 5061, I did both to be safe) to your computer running the softphone, and ensure Windows Firewall isn't blocking anything. It also took a few minutes for outgoing calls to work, after initially seeing "server error".

 

I tried X-Lite softphone but couldn't get it to connect. The softphone was really just to test it worked before I transfer to my android phone. Since 3CX was working I gave up with X-Lite.

 

And that leads me on to my request for assistance. Despite trying many combinations of settings, I can't get the built-in SIP client on my Android 10 phone to connect (Nokia, running Android One "stock" firmware). No incoming or outgoing. Tried via wifi and via 4G.

 

I'm trying to avoid installing a separate Android app for SIP. It's really just for occasional use. I'd prefer that it integrated into my contacts and call log without giving a third party access for their app so they can harvest the data.

 

If you have had success getting your Optus-supplied home phone number to work using the built-in SIP client, I'd love to hear what settings worked for you.

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