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Welcome to the new look Community! We're still upgrading and making some changes to the platform over the coming weeks! Stay tuned.
New Contributor denislh
New Contributor

SIM not provisioned yet????

I just transferred from Virgin to Optus, and now I am regretting it. I received my new phone on Monday 8th October after waiting for seven days to have it delivered. On Monday I was told my sim card would be activated withing 24 hours. On Tuesday I was told it would be activated within 15 minutes to 24 hours. On Wednesday I was told it would be definitely activated that day. On Thursday morning about 9 am I was told it would be activated definitely in about 5 minutes and it is now 5:30 pm and it is still not activated. I get the message that the sim is not provisioned yet.

I think this is disgusting service.

1 Reply
Moderator Ev_

Re: SIM not provisioned yet????

I'm sorry to hear about the delay with your activation @denislh. If you can send through a DM with your account details - full name, date of birth and mobile number, we'll try taking a look into this for you from our end. 

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