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Welcome to the new look Community! We're still upgrading and making some changes to the platform over the coming weeks! Stay tuned.
New Contributor Kara1985
New Contributor

S8 video call

Hey how do you do video calls on the new s8 please 

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11 Replies
Esteemed Contributor
Esteemed Contributor

Re: S8 video call

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Moderator Shauna
Moderator

Re: S8 video call

@Kara1985 - Have you checked out the link that @Yeldarb provided? My understanding is, you should still be able to do this. 


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New Contributor Squirta
New Contributor

Re: S8 video call

I too am having the same issue with no video call being available in the contacts list.  I couldn't find any mention of it in the samsung manual or the online device guides.  Any ideas please?

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New Contributor AliciaCC
New Contributor

Re: S8 video call

This didnt help. The option isnt there. Optus were no help, they said its not available foe Australian users which is crap cos my hubby and his mum can both do it.

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RetiredModerator Hannah-L
RetiredModerator

Re: S8 video call

Hi @AliciaCC, apologies for the delay in response. Video call feature on any Andriod phone is app based. There is no direct video call feature on the phone itself. Google has a special app for video calls called Duo. You can use this or other apps like Skype, WhatsApp etc. similar to Facetime on an Apple device. 

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New Contributor MUCross
New Contributor

Re: S8 video call

Sorry, but this is incorrect. Android phones, specifically S8's do have native video call options, I've seen this on my brothers phone who is on a different network provider. This is an Optus issue, not a handset issue.

RetiredModerator Tano
RetiredModerator

Re: S8 video call

It is a function available on the Galaxy S8 using the native in-call feature, however if it's not available as a call option this would suggest it's not currently available on your service.


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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New Contributor Matt2741
New Contributor

Re: S8 video call

So as Optus have replaced the video call feature with a messaging button if i came away from Optus and when with a competitor who do support the video feature how would i get this feature to show again on the handset.

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Moderator Aman_B
Moderator

Re: S8 video call

Hi @Matt2741, I'd recommend checking this with a Non Optus SIM. Please do let us know how you go with this. 


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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