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New Contributor
New Contributor

S10

Hi , i purchased an Optus Galaxy S10 on 24 November and want to know how to claim my free earphones?

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Respected Contributor
Respected Contributor

Re: S10

Normally instructions would be included in the emails you receive when you've ordered your handset. Have you checked them?

Otherwise, try asking the live chat reps - http://yesopt.us/chat2us

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I do not represent Optus. The views, opinions and advice expressed in my posts are my own
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Online Community Manager
Online Community Manager

Re: S10

Hi @Babs2112, when did you receive the handset? Samsung advised that customers would have until the 30/11/19 to redeem their gift.  

As per the below: 


 Samsung Galaxy Buds Redemption 


1) Once you have your handset, complete  the redemption process online @ samsung.com/au/galaxy-offer/

2) You'll need the following details"

  • Customer details (name, delivery address, contact details) 
  • IMEI number 
  • Proof of purchase 

3) Within 14 days an email confirmation will be sent from Samsung validating the redemption


Keep in mind: The Galaxy buds will be delivered within 30 days of the email confirmation being sent.The tracking details will be sent in a separate email after the claim confirmation email.

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