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Yes Crowd will close and be redirected to Help & Support on the 1st November 2021. Thank you to every member who has made this community such a helpful and supportive place for customers and staff to interact to help serve along with improve our products and services. You will be missed.

1296
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Reset ZTE ZIP

Hey I just got a ZTE ZIP second-hand, however there is a password on it. Is there anyway to reset the phone so I can get in?

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Tina_YC
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Re: Reset ZTE ZIP

Hey @1296, thanks for getting in touch with us. Is it asking for a PUK code? What kind of password is it?


If your device is asking for a PUK code (Personal Unlocking Key), it means you need to unblock your SIM card and change the PIN.


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1296
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Re: Reset ZTE ZIP

I haven't kept guessing passwords in case something happened.
Should I keep going?
It doesn't currently have a sim card in, so I don't know where to find the PUK.

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Tina_YC
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Re: Reset ZTE ZIP

Just so we're on the same page, is it asking for a phone lock code? I'm afraid there is no way to reset the password without using the correct password and accessing the phone. Please seek further assistance from the third party. Tina. 

----------------------------------------------------------------------------------------------------------------- I’m part of the Yes Crowd team, employed by Optus to help run our online community.

Did we answer your question? Please mark it as a Accepted Solution and if you see something that was helpful to you or the rest of the community, giving a Kudos is only a click away.

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