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Yes Crowd will close and be redirected to Help & Support on the 1st November 2021. Thank you to every member who has made this community such a helpful and supportive place for customers and staff to interact to help serve along with improve our products and services. You will be missed.

CraigF
New Contributor
New Contributor

Really ANGRY with Optus!!!

So I have been billed numerous times by some mob called Top 10! I do not know who they are and have never subscribed to anything. I have been a loyal customer with Optus for years, but you really need to get your act together and stop this billing scam on your customers. I have heard it is quite widespread, you really need to be protecting your customers from these scammers. I want a full refund of this extra billing or I will be contacting Fair Trading to investigate the involvement of Optus in this scam!!

Craig

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petergdownload
Honoured Contributor
Honoured Contributor

Re: Really ANGRY with Optus!!!

Optus will stop passing on these fees in January.

 

Until then, contact Optus directly (this is a public forum)

 

1. Send STOP to the numbers involved

2. Ask Optus to set your PREMIUM SMS LIMIT to $0

3. Say you did not order the service and request Optus dispute the fees with the provider.

 

Optus will do this and should recredit your account in a week or so.

 

Regards

 

Peter Gillespie

Miles_R
RetiredModerator
RetiredModerator

Re: Really ANGRY with Optus!!!

Heya @CraigF. Please let us know if you have any difficulty with the above steps so that we can help out further.

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