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New Contributor TracyN
New Contributor

Puk Code

Need to enter puk code to unlock my phone but it appears the puk code has too many digits? Any ideas please?

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RetiredModerator Mike-N
RetiredModerator

Re: Puk Code

Hello @TracyN. Where did you get your PUK code? Also, is the phone specifically asking for a PUK code or is it asking for another type of code? If you would like us to confirm your PUK code, please send us a private message confirming your phone number, full name, and date of birth. 


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New Contributor SDay
New Contributor

Re: Puk Code

I have the same problem. My phone (Galaxy S7) is asking for my PUK code, yet it only allows 8 digits. My PUK code has 16 digits. I retrieved my PUK from the My Services page, as instructed on the Optus help page.

 

 

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