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DrPhibes
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New Contributor

Problems with app interface

Hello

I have to download ID (an app called WebVoi) on my Android A71 BK OV handset. I can login successfully.

However, my phone camera will not interface with the app for the second part of establishing my ID. I am completely baffled by this. Can any give me insight into this problem?

many thanks

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YetAnotherAcc
Respected Contributor
Respected Contributor

Re: Problems with app interface

You need to check the Android setting and make sure that the app has permission to use the camera.
Tuong_YC
Moderator
Moderator

Re: Problems with app interface

Hey @DrPhibes, just going off the information you have provided it seems the issue is with the App not being compatible with your handset or operating system - I would recommend updating your software and should you still have issues accessing the app features, head into a Samsung store and the teams will be able to diagnose further

----------------------------------------------------------------------------------------------------------------- I’m part of the Yes Crowd team, employed by Optus to help run our online community.

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DrPhibes
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New Contributor

Re: Problems with app interface

Yes. Thank you. Very much appreciated.
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