cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a Question
View your usage, get billing support and much more with the My Optus app, download it here
New Contributor
New Contributor

Phone

I forgot my email address and password and now my Alcatel tcl is locked to the google account and I can’t get in my phone how bypass the google account 

0 Kudos
Reply
4 Replies
Crowd Champion
Crowd Champion

Re: Phone

Hi

Do a Google search 'how to bypass Google account on my phone'and you will see numerous instructions as to how to unlock your phone.

Dave


__________________________________________________________________________
I’m a Yes Crowd Champion (not an Optus employee). I share my knowledge on Yes Crowd on a voluntary basis. If I answered your question, please mark it as a Accepted Solution. If I helped you out, hit that Kudos button Smiley Happy
0 Kudos
Reply
Crowd Champion
Crowd Champion

Re: Phone

go to a google service, on another phone or computer, such as gmail and do a forgot password procedure to reset your google password.


_________________________________________________________
I’m a Yes Crowd Champion (not an Optus employee). I share my knowledge on Yes Crowd on a voluntary basis. If I answered your question, please mark it as a Accepted Solution. If I helped you out, hit that Kudos button Smiley Happy
0 Kudos
Reply
Crowd Champion
Crowd Champion

Re: Phone

@SillyGogo what do you do if you don't know your email address?

 

Dave


__________________________________________________________________________
I’m a Yes Crowd Champion (not an Optus employee). I share my knowledge on Yes Crowd on a voluntary basis. If I answered your question, please mark it as a Accepted Solution. If I helped you out, hit that Kudos button Smiley Happy
0 Kudos
Reply
Crowd Champion
Crowd Champion

Re: Phone

hmm, i think from memory, there is a forgot email option too...but you might have to have a secondary email set up. If OP can get into the Alcatel phone and open gmail then the email address is the login email or go into settings under account..look for google then email login should be there.

 

 


_________________________________________________________
I’m a Yes Crowd Champion (not an Optus employee). I share my knowledge on Yes Crowd on a voluntary basis. If I answered your question, please mark it as a Accepted Solution. If I helped you out, hit that Kudos button Smiley Happy
0 Kudos
Reply