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New Contributor
New Contributor

Phone Frozen

I typed in my PIN for my lockscreen this morning, hit the tick button as usual...and NOTHING. My screen is now frozen, I cant turn the phone off, there is no battery to remove. Its just stuck. Any suggestions? Its an OPTUS phone.

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6 Replies
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Honoured Contributor
Honoured Contributor

Re: Phone Frozen

You could try a hard reset (You'll loose all settings and data on the phone - it will return to how it was on day one)

 

Read the 'How to factory reset your phone with hardware buttons'  on this page

 

Regards

 

Peter Gillespie

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New Contributor
New Contributor

Re: Phone Frozen

Thanks Peter. When you say "lose all data" you mean photos, messages etc?

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Honoured Contributor
Honoured Contributor

Re: Phone Frozen

Yep. Returns to your day one out of box phone. 

 

Note, may not work anyway but something to try if you can't figure something else out.

 

Maybe take it into an optus store?

 

Regards

 

Peter Gillespie

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Crowd Champion
Crowd Champion

Re: Phone Frozen

LET IT GO!!!


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I’m a Yes Crowd Champion (not an Optus employee). I share my knowledge on Yes Crowd on a voluntary basis. If I answered your question, please mark it as a Accepted Solution. If I helped you out, hit that Kudos button Smiley Happy
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Frequent Contributor
Frequent Contributor

Re: Phone Frozen

Before hard resetting i would try. holding the UP volume button and the power button for 10-20 secs, this may put it into a reboot into safe mode at which point just restart phone as normal.

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Online Community Manager
Online Community Manager

Re: Phone Frozen

Hey @Rozz, @SteveV has offered a good suggestion. Rebooting your phone in safe mode will load Android OS without any third party applications. If the handset can be used as normal whilst in safe mode, you can confidently conclude that a third party application is the source of your trouble.

 

I guess the tedious part would be going ahead and removing each third party application one by one until the handset is able to boot up normally. If you have any other questions for us, feel free to send them through Smiley Happy

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If you've found my answer helpful, please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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