Owed Money, months later still not refunded.

[AliciaManolas]

Optus owes me $186.90 account number 62117319608 and while I have it in writing from them that I am owed thus, I just got more bills emailed to me. Their customer service on this has been quite disgusting, I am appalled at the poor quality shown in this. After a lengthy ordeal dealing with them to get to this point, only for my cheque not to show up and a new bill to arrive instead, is the TIO the only option left at this point?

[petergdownload · Accepted solution]

If the amount is showing on your account as a credit then Optus will use that automatically to pay any upcoming bill (even before direct debit). Not ideal but its a way to run down the debt.

Failing that then yes, at this stage I would make a simple complaint to the TIO. Optus have a track record of getting out of bed when the TIO requests action.

[AliciaManolas]

Thankyou! I have gone ahead and done it, TIO report complaint filed!