cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a Question
View your usage, get billing support and much more with the My Optus app, download it here
New Contributor
New Contributor

Owed Money, months later still not refunded.

Optus owes me $186.90 account number 62117319608 and while I have it in writing from them that I am owed thus, I just got more bills emailed to me. Their customer service on this has been quite disgusting, I am appalled at the poor quality shown in this. After a lengthy ordeal dealing with them to get to this point, only for my cheque not to show up and a new bill to arrive instead, is the TIO the only option left at this point?

0 Kudos
Reply
2 Replies
Highlighted
Honoured Contributor
Honoured Contributor

Re: Owed Money, months later still not refunded.

If the amount is showing on your account as a credit then Optus will use that automatically to pay any upcoming bill (even before direct debit). Not ideal but its a way to run down the debt.

Failing that then yes, at this stage I would make a simple complaint to the TIO. Optus have a track record of getting out of bed when the TIO requests action.
Highlighted
New Contributor
New Contributor

Re: Owed Money, months later still not refunded.

Thankyou! I have gone ahead and done it, TIO report complaint filed!
Top Contributors