Optus Sport on Sony Android TV Playback Issues

[Jono_YC]

It's disappointing to hear that we've left you feeling this way, @Wittty

If you could send us a private message to Optus on Facebook or a DM on Twitter with In-App reference number, we'll be able to investigate this further for you.

[Wittty]

Feeling what way? I never discussed my feelings Jono?

[chucknorris20]

It's 100% an Optus Android App issue. The sound is flawless but the picture just stutters constantly on mini matches and on demand. It's not a buffering problem.

I have Netflix in 4K, Amazon prime, Disney + Kayo, NBA league pass, Stan, Plex - all on my Bravia and all work flawlessly in 4K and HD. Also have 100mbps NBN. Zero other issues.

[Jono_YC]

Hi @chucknorris20 it's not great to hear that you were having playback issues. If issues persist, we recommend raising an In-App case through the Optus Sport app.

Alternatively, we're also available to assist via Social Media. Please send us a private message to Optus on Facebook or a DM on Twitter with the details for further assistance.

[chucknorris20]

Ok bot! Already done that a few times and been palmed off.

[Jono_YC]

I can understand where you're coming from @chucknorris20 however we're limited in what we can assist you with via this forum. Moving forward you will either need to raise an In-App case via the Optus Sport App or contact us through social media for further assistance. 

[Savvy82]

For those of you with the problem, I urge you to raise it with Optus - if enough of us complain, it’s the only way it’ll get fixed. I still find it appalling that their content team refuse to fix it, even after they admitted it’s a fault on their end.

[King2j]

I don't think it's a Sony tv issue. My tcl with Android tv has the same issue with the Optus sport app. When I watch football on kayo I have no issues but on Optus sport it's just painful to watch. Anyone here heard back from Optus yet on the issue yet?

[Savvy82]

The social media team have advised it’s still pending and no ETA on the fix just yet.

[Chrise85]

It happens on my TCL Android TV aswell. Kayo and NBA TV apps stream perfect