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New Contributor eggs
New Contributor

Optus Sport Android App

I'm running the latest version of the EPL app on Samsung S8 with latest firmware and i keep getting "an unknown error has occurred" message now and it just crashes after about 5-10 mins of playback.
 
Making the app unusable, I notice from reviews i'm not alone. Is there a fix being worked on?
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9 Replies
Crowd Champion Davelew
Crowd Champion

Re: Optus Sport Android App

Hi 

 

If you haven't already would be worth uninstalling the app and then reinstalling. 

 

Dave


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I’m a Yes Crowd Champion (not an Optus employee). I share my knowledge on Yes Crowd on a voluntary basis. If I answered your question, please mark it as a Accepted Solution. If I helped you out, hit that Kudos button Smiley Happy
Occasional Contributor curdles
Occasional Contributor

Re: Optus Sport Android App

Tried that. Worked the first time, but not the 2nd, 3rd or 4th.

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New Contributor Petep
New Contributor

Re: Optus Sport Android App

Same problem... uninstalled and reinstalled.... unknown error occurs...

 

Paying for a service i cannot even watch... please fix or provide instruction on how to fix asap.

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Moderator Aman_B
Moderator

Re: Optus Sport Android App

Apologies for any inconvenience @eggs, @curdles and @Petep . An issue was identified causing playback errors, this is now resolved.   


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I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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New Contributor Petep
New Contributor

Re: Optus Sport Android App

Just tried again.... same unknown error message.

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Moderator Aman_B
Moderator

Re: Optus Sport Android App

Oh no @Petep, can you please try the app again? If it still doesn't work then please delete and re install it. 


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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New Contributor Petep
New Contributor

Re: Optus Sport Android App

Uninstalled and reinstalled... same unknown error message.

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Contributor paul190k
Contributor

Re: Optus Sport Android App

It's pretty much simple process! <<removed for breach of T's & C's>> 

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RetiredModerator AlexRH
RetiredModerator

Re: Optus Sport Android App

@Petep Yikes Smiley Sad

Can you please report it through to our EPL crew HERE so we can look into it further for you? 


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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