Optus Mobile Pre paid X Play -Internet Access

[#1]

I recently purchased an Optus X Play prepaid mobile phone. After having some inital difficulties getting the sim actvated sales staff helped out and within 15 minutes all was good. However, I cannot get internet access. I don't know if it's because the prepaid that came with the mobile is a text and talk only. I searched the mauals and online animated guides to get connected, and tried bluetooth pairing with my laptop and still can't get internet access.

Can someone please help

[#2]

It sure sounds like you've tried many methods to get it working all the while without actually knowing if it is set up on your service.We want you to remain as a @SpringChicken and not turn into a cooked chook! 
Mobile data/internet is normally provisioned but it's worthwhile double checking that it is by speaking with our Live Chat team.

[#3]

Thank so much for your help. For some reason the live chat is not opening up on my laptop. Is there a phone number I can ring to ask.

[#4]

Hey @SpringChicken - Ah, okay. Our faults department can also be found via 131344