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View your usage, get billing support and much more with the My Optus app, download it here
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New Contributor
New Contributor

Optus App still shows me as Pre-paid? Won't show data usage!

Hey all

I moved from a prepaid plan and since then the My Optus app says 'error tap to reload' on the FOR YOU screen and under Service I get a system error occured

Also the menu still shows "recharge"

 

I have deleted the app, cleared the cache, installed on a completely different phone etc etc to no avail

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Online Community Manager
Online Community Manager

Re: Optus App still shows me as Pre-paid? Won't show data usage!

Hey there,

How long has it been since you transferred from Prepaid to Postpaid? What phone/device(s) are you using?


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I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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New Contributor
New Contributor

Re: Optus App still shows me as Pre-paid? Won't show data usage!

About 4 months or so.

Oppo R15 Pro

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Online Community Manager
Online Community Manager

Re: Optus App still shows me as Pre-paid? Won't show data usage!

Really sorry for the late reply!

If you're still having trouble please go to the Play Store and leave feedback for the My Optus App for the developers to have a look.


_____________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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