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Cocayyne
New Contributor
New Contributor

Optus App still shows me as Pre-paid? Won't show data usage!

Hey all

I moved from a prepaid plan and since then the My Optus app says 'error tap to reload' on the FOR YOU screen and under Service I get a system error occured

Also the menu still shows "recharge"

 

I have deleted the app, cleared the cache, installed on a completely different phone etc etc to no avail

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Ray_YC
Online Community Manager
Online Community Manager

Re: Optus App still shows me as Pre-paid? Won't show data usage!

Hey there,

How long has it been since you transferred from Prepaid to Postpaid? What phone/device(s) are you using?

----------------------------------------------------------------------------------------------------------------- I am now no longer part of Yes Crowd or Optus. Thank you to all those who have contributed to the forum during my time, especially the regulars! Cheers!
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Cocayyne
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New Contributor

Re: Optus App still shows me as Pre-paid? Won't show data usage!

About 4 months or so.

Oppo R15 Pro

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Ray_YC
Online Community Manager
Online Community Manager

Re: Optus App still shows me as Pre-paid? Won't show data usage!

Really sorry for the late reply!

If you're still having trouble please go to the Play Store and leave feedback for the My Optus App for the developers to have a look.

----------------------------------------------------------------------------------------------------------------- I am now no longer part of Yes Crowd or Optus. Thank you to all those who have contributed to the forum during my time, especially the regulars! Cheers!
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