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Yes Crowd will close and be redirected to Help & Support on the 1st November 2021. Thank you to every member who has made this community such a helpful and supportive place for customers and staff to interact to help serve along with improve our products and services. You will be missed.

Traci
New Contributor
New Contributor

Not registered on network

Upgraded mobile, phone saying not registered on network 

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3 Replies
andrewCOYG
RetiredModerator
RetiredModerator

Re: Not registered on network

Hi Traci,

 

Can you give us more information, did you upgrade the handset from an Optus store?

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Izi
New Contributor
New Contributor

Re: Not registered on network

Upgraded my phone to Galaxy A5 at Optus today. I get a Not registered on network message and can't use my phone. Can someone help?

 

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DJ83x
Super Contributor
Super Contributor

Re: Not registered on network

Hi @Izi

 

Sorry to hear that. Have you tried switching your phone off and back on again? 

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