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Not receiving text messages

I purchased a new S20 phone to replace an old Apple phone.  Same SIM (no new one given).  Now i am not receiving any text messages from people with apple phones and Optus does not have any way to contact them at the moment to fix the situation.  Quite frustrating.

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Re: Not receiving text messages

From memory you need to log into your apple account via a browser and turn off imessage.

Imessage is used between apple devices instead of sms.

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Re: Not receiving text messages

Thanks Paddylee I did deregister but it didn't fix the problrm unfirtunately. I did restart me phone and waited 24 hours to no avail. I also git a couple of friends to txt me on a new conversation as suggested online. Optus are saying to only call in emergencies and to use the app to message _ which doesn't work on my app atm.
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