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New Contributor RosieL
New Contributor

Not received free tablet

Hi, I used my code and registered for my free tablet but it still hasn't arrived. 

 

I registered my code at least 4 weeks ago. 

 

I didn't receive a confirmation email but my screen did say it had been submitted and I would receive my tablet with 14 days (I have a screen shot of this)

 

Please help

 

Regards

 

Rosie

 

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3 Replies
Online Community Manager
Online Community Manager

Re: Not received free tablet

Hi @RosieL


I'd suggest reaching out to social media team on Twitter or Facebook. They do have the ability to reissue promo codes from their side. 


First, we might need to find out what's happened with the original order. You never received any sort of shipping confirmation from us? 

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New Contributor RosieL
New Contributor

Re: Not received free tablet

Hi AlistarS

 

No I never received a confirmation email just the notification on the website saying thank you for your submission, your Samsung Galaxy A8.0 will be delivered in 14 days

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Online Community Manager
Online Community Manager

Re: Not received free tablet

Hi RosieL,


If you still need a hand with this please send me a PM with the details of the order.


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