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New Contributor ellenlw
New Contributor

New SIM not activating

I ordered a new SIM card on the Epic Data prepaid plan, and activated it through the Optus website about 24 hours ago. The site said it could take from 15 minutes up to 4 hours, and I'm unsure of what to do at this point. I have safely removed and reinserted the SIM multiple times, switched my phone on and off, and nothing has worked. Any assistance you could provide would be greatly appreciated, thank you 🙂
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3 Replies
Online Community Manager
Online Community Manager

Re: New SIM not activating

Hi there ellenlw,


Hopefully it's activated by now? It definitely exceeded the usual timeframe.

I'm afraid we're unable to see that status of your SIM here.


If still no progress, if you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details.


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New Contributor ellenlw
New Contributor

Re: New SIM not activating

Just posting here to confirm that the issue has been resolved, thanks 🙂
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Online Community Manager
Online Community Manager

Re: New SIM not activating

Great news!


Thanks heaps for returning to Yes Crowd to let us know ☺️ 


_____________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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