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Hi there ellenlw,
Hopefully it's activated by now? It definitely exceeded the usual timeframe.
I'm afraid we're unable to see that status of your SIM here.
Thanks heaps for returning to Yes Crowd to let us know ☺️
Can I suggest messaging us on Social Media, either Facebook or Twitter? If you mention that you were sent there by Ray_YC, I'll give the guys a heads up. They do have a point of escalation for any urgent activation/porting enquiries for those without a working service.
If you have an active service with another provider, we cannot prioritise your enquiry at this time.
Our main priority right now is to ensure that all of our customers have a working service. If you still have service on your old SIM, we’ll need to wait for our Porting team to be fully operational again. If you don’t have service on either SIM card, feel free to get in touch with them above.
I can't promise that you'll get an instant reply, but they will definitely get back to you.