I activated a new SIM card with a new number prepaid, and I've been waiting since Thursday 23/8 to have it processed,
I have contacted optus 3 times regarding this and 3 times they have given me different reasons why my new sim card hasn't been processed
Optus have me by the short & curlys, There is absolutely nothing I can do to hurry up my new sim card,
How do Optus get away with this terrible frustrating & disappointing service,
I'm beside myself as I need a phone to use whilst I get my post payed phone fixed through Optus insurance, and that has been over two weeks
Solved! Solved: Go to Solution.
That does sound like an awfully long time for a prepaid activation (especially if we've given you a brand-new number and you're not porting).
Were you given any indication as to what's holding this one up? You can always send us a private message.
Could we grab your full name, DOB and the mobile number you've been assigned? The SIM card number would also be handy.
Thankyou for your reply,
So the mobile number is XXXXXXXXXXX
SIM number - XXXXXXXXXXXXXXXXXXXXXXXXX
I activated this new sim card at 2 am last Friday
Its now Monday evening and still no luck
I've contacted optus via the chat line 4 times now the last story I was told is because it got stuck in the system
I've also been told be patient for 48 hrs
There has been an error and my SIM process was put at the back of the line,.
Ooops failed to give you my name
DOB - XXXXXXXXXXXX
SIM phone number
SIM card number
Regards Sophia Ferry
Thanks @alizefaith - I've just edited out all of those details as you've posted them on a public forum.
Instead, can you please private message those details to me? Thanks!
Sounds like we are all having similar difficulties.
Thursday- order phone and sim card online
Friday- phone delivered to address that was 13 years, not delivery address as entered when completing order. Spent 3 hours on ohone trying to trying to resolve delivery issue.
Saturday- Optus decides its easier to send 2nd phone, while having first returned Told phone will be delivered Monday.
Monday- no phone
Tuesday- phone delivered, no SIM, as requested in original order. Spend 20 minutes online chat, to be told one could be sent, but would be quicker for me to collect one from local Optus store.
Wednesday- hubby collects SIM from local Optus store. Attempt to activate SIM online. Wait 4 hours as per website recommendation. No success. Call help desk for assistance with SIM activation. Call takes 30 minutes . Told activation will take between 15 minutes and 4 hours. Wait 4 hours. No success. Noone on 24 hour helpdesk can assist with SIM activation after 7pm. This is beyond a joke. I wonder what tomorrow will bring, and if the problem will be resolved.
Hi @ Lawrc - Disappointing to see that the ordering process has been so rough, not what we're aiming for. Could you please PM us Here your mobile number, full name and date of birth so that we can look into this.