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DangitDan75
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MMS issues

Hi all. i have purchased and using a Nokia 5.4. my issue is that i cannot send or receive any MMS pictures. please help.
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Tuong_YC
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Moderator

Re: MMS issues

Hey @DangitDan75, thanks for reaching out. When you purchased your new handset, did you also get a new handset? Sometimes older sim cards can take some time adjusting to the new device. Generally speaking, after long periods of usage- sims can incur standard wear and tear that can have an impact on connectivity and mobile function.


If you head into one of our Optus Stores, the teams on site will be able to provide a replacement free of charge

----------------------------------------------------------------------------------------------------------------- I’m part of the Yes Crowd team, employed by Optus to help run our online community.

Did we answer your question? Please mark it as a Accepted Solution and if you see something that was helpful to you or the rest of the community, giving a Kudos is only a click away.

DangitDan75
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Re: MMS issues

Thanks @Tuong_YC. I'll try it out and update how it goes 🤙
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DangitDan75
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Re: MMS issues

Unfortunately no joy with the new SIM card. The guy at Optus store said that my plan includes MMS and shouldn't be an issue. Any idea...anyone 😭
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Jono_YC
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Moderator

Re: MMS issues

Hi @DangitDan75 thanks for trying that.


If you’re still needing a hand, we recommend messaging us via the My Optus App. Our team is available 24/7 and are ready to assist customers as quickly as possible.


We're also available to assist via Social Media. Please send us a private message to Optus on Facebook or a DM on Twitter with the details for further assistance.

----------------------------------------------------------------------------------------------------------------- I’m part of the Yes Crowd team, employed by Optus to help run our online community.

Did we answer your question? Please mark it as a Accepted Solution and if you see something that was helpful to you or the rest of the community, giving a Kudos is only a click away.

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