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2018-05-16 07:08 PM
Hi I hope someone can help me I lost my phone months ago now. not to concerned about my old messages until now as a legal matter has come about and there is proof on my phone can i retrieve them some how
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2018-05-16 08:05 PM
I am not aware of any method of retrieving old text messages unless you have backed them up using a third party program.
2018-05-17 12:10 AM
@CozzaB2, we can request a call or SMS extract. There could be a charge depending on how much time has elapsed between now and when that SMS came through.
Itemisations / Extracts are available free of charge for a 24 month period from date of call / period. Otherwise an additional $5.50 is charged for each additional period (per month for billed services or per 3 months for Prepaid) if beyond the initial 24 months.
Extracts may take up to 10 working days to be received.
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Please mark it as a Accepted Solution and be generous with that Kudos button
2018-05-23 09:35 AM
Thank you will look into this straight away appreciate the help