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Yes Crowd will close and be redirected to Help & Support on the 1st November 2021. Thank you to every member who has made this community such a helpful and supportive place for customers and staff to interact to help serve along with improve our products and services. You will be missed.

JAC68
New Contributor
New Contributor

IMEI Unlocking Code

Recently we moved where there is no Optus network coverage.  My daughter has an Oppo phone and was using the Optus network, so I enquired about unlocking the phone so we could switch to a telstra provider.  I paid $80 for an unlocking code, this didn't work, so I called Optus and was told by a useless tech that it is impossible to unlock an oppo unless we had an account with optus as such, not use the network!, So why isnt this stated when we put in the imei details in order to get the unlocking code! false advertising! I have put a complaint in with Optus, I have spoken to Oppo who also take no responsibility, apparently, they have made their phones so its unable to permanently unlock from Optus, Ive had no reply as a resolution from either, so now I am going to go through ACCC, so consider this your letter Optus.  Its only $80 but its a lot to us atm and its the principle, don't take someones money if you are unable to provide the service you offer! Simple really!

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4 Replies
Jeneral__Pain
Trusted Contributor
Trusted Contributor

Re: IMEI Unlocking Code

Given you've already logged a complaint with Optus (assuming via www.optus.com.au/complaints ) then let this process run its course. They're pretty good and solved a problem where I kept getting various outcomes for a shipment.

 

Did you put the other SIM into the Oppo phone, and then use the unlocking sequence provided by Optus?

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Herrera
New Contributor
New Contributor

Re: IMEI Unlocking Code

*#789#
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Ray_YC
Online Community Manager
Online Community Manager

Re: IMEI Unlocking Code

Hi Herrera,


Do you need help with unlocking a device?


----------------------------------------------------------------------------------------------------------------- I am now no longer part of Yes Crowd or Optus. Thank you to all those who have contributed to the forum during my time, especially the regulars! Cheers!
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petergdownload
Honoured Contributor
Honoured Contributor

Re: IMEI Unlocking Code

Hi @JAC68 ,

 

As a general rule Optus don't lock phones to their network. Those that do can all be unlocked after a certain period. It sounds like you are trying to unlock early because of the no reception issue so it would seem to need more than the automatic process.

FWIW the place to complain is the TIO (after an official written one to Optus - this is a public forum and not a "letter" that will be actioned by anyone btw) . They have the power to conduct an investigation on your behalf and hopefully get a better outcome.

But it shouldn't be this hard to get a some simple answers (and action) though - I would try another technician first as you can get differing answers. Might be lucky.

Peter Gillespie

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