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I forgot my Patton on my optus x smart and forgot my email

 
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Honoured Contributor
Honoured Contributor

Re: I forgot my Patton on my optus x smart and forgot my email

You can get the email from Optus Live Chat (assuming it is an Optus email?) answering various security questions.

 

If having an email doesn't help opening the OptusX (which it likely won't) then you will need to factory reset the phone (scrub all data). There doesn't appear to be a way to do this without logging into the phone directly other than using iTunes:

 

You will need to use a computer (Windows or Mac) with the latest version of operating system and iTunes software installed.

 

Once you have everything ready, follow these steps:

 

  1. Connect your iPhone X to the computer using the supplied USB or Lightning cable.
  2. Open iTunes on the computer and wait for it to recognize your iPhone.
  3. Select your iPhone X from the list of devices in iTunes.
  4. Click the option to backup your iPhone X to iCloud or to iTunes on this computer, if necessary.
  5. Then click the Restore button to reset your device.
  6. If prompted, click Restore again to confirm action.
  7. Wait until iTunes is finished downloading and installing the new software for your iPhone X then set up your device as new

 Peter Gillespie

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Respected Contributor
Respected Contributor

Re: I forgot my Patton on my optus x smart and forgot my email

@petergdownload

Not iPPhone X but this one:

https://www.optus.com.au/shop/prepaidmobile/optus/x-smart

 

For Android there is not much you can do:

https://support.google.com/android/answer/7663172?hl=en


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Honoured Contributor
Honoured Contributor

Re: I forgot my Patton on my optus x smart and forgot my email

Thanks @Paddylee,

 

Should really get that first coffee in me before typing Smiley Happy

 

Now I'm in the right ecosphere Android usually factory resets using the buttons on the phone at boot up.

 

Smart X instructions here (I think)

 

Peter Gillespie

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