The long weekend is nearly here – time to break out the speakers for a poolside party. Check out Yes... Read the full story
2018-11-21 03:29 PM
Hi @Xalies, how long from the time you returned the phone to when you got the email?
2018-11-21 03:41 PM - edited 2018-11-21 06:51 PM
So I put it in on the 10th and just got the text about 15minutes ago @dacmo so 11 days and I'm guessing that text obiously means its been sent from warehouse
2018-11-21 04:00 PM
@Dan_C Any news on the updated replacement procedure? Was hoping to start the ball rolling for replacing mine tomorrow.
2018-11-21 04:01 PM
Wow that's a bit long. I was told that it would take a week but then again this is a new process so who knows. I will update when I get mine.
2018-11-21 04:54 PM
"Optus and all other telcos need to realise that phones are not just phones anymore, and having a situation where you do not have a phone or having to use a temporary loaner interrupts the digital world and transactions we do on the 'phone' (which is really now a digital wallet / card case / social connection / calendar / calculator / etc etc etc)"
Yes this. Couldn't agree more. It's also the ONLY reason people are now willing to spend $1500+ on a phone. When you set up your phone it becomes everything. And in many cases you're only portal to access things that require 2 Factor Authentication (if you're prepared you use something like Authy for cloud backup).
2018-11-21 08:53 PM
I am experiencing the same issue. After several attempts to contact Live chat and store staff, I have decided to cancel the contract. It is really time consuming and I have briefed the story so many times without any further progress. I went to a store in city today, the staff provided 4 solutions, but no matter how, I have to send back the device for test and wait until new stock came. It is really a nightmare and I don't know how many other dramas in the future. So just wanted to make it simple and easy. I will cancel the contract this Friday. Apart from the green tint, the device is pretty good though. No others can beat so far. Anyway, it is a pity.
2018-11-22 03:47 AM
You may be able to get a replacement in store if stock is available. If not I do believe you'll need to submit your device to be repaired or replaced when visiting a store.
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.
Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button
2018-11-22 06:41 AM
This is my Huawei Mate 20 pro after 3 days, and yes the screen is on and not asleep. Also if it started running a bit hot the bottom half of the screen would start flashing white like a strobe light
2018-11-22 07:14 AM
Go into your phone setting scroll right down to the bottom selection, I think it says "About Phone". Then you need to look for the model number, if it says LYA-L09 that's the effected model, and if it say LYA-L29 that's the non effected model. You can also read it on the box it came in on the side sticker next to the barcode
2018-11-22 07:18 AM
@RadDan1982 That's horrible 3 days of use and you get that from a premium phone. Can you please check your S/N so that we can check which batch is yours? Also if you can check if that's BOE/LG screen. Thanks.