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2018-11-20 03:29 PM
Hi @Xalies, how long from the time you returned the phone to when you got the email?
2018-11-20 03:41 PM - edited 2018-11-20 06:51 PM
So I put it in on the 10th and just got the text about 15minutes ago @dacmo so 11 days and I'm guessing that text obiously means its been sent from warehouse
2018-11-20 04:00 PM
@Dan_C Any news on the updated replacement procedure? Was hoping to start the ball rolling for replacing mine tomorrow.
2018-11-20 04:01 PM
Wow that's a bit long. I was told that it would take a week but then again this is a new process so who knows. I will update when I get mine.
2018-11-20 04:54 PM
"Optus and all other telcos need to realise that phones are not just phones anymore, and having a situation where you do not have a phone or having to use a temporary loaner interrupts the digital world and transactions we do on the 'phone' (which is really now a digital wallet / card case / social connection / calendar / calculator / etc etc etc)"
Yes this. Couldn't agree more. It's also the ONLY reason people are now willing to spend $1500+ on a phone. When you set up your phone it becomes everything. And in many cases you're only portal to access things that require 2 Factor Authentication (if you're prepared you use something like Authy for cloud backup).
2018-11-21 08:53 PM
I am experiencing the same issue. After several attempts to contact Live chat and store staff, I have decided to cancel the contract. It is really time consuming and I have briefed the story so many times without any further progress. I went to a store in city today, the staff provided 4 solutions, but no matter how, I have to send back the device for test and wait until new stock came. It is really a nightmare and I don't know how many other dramas in the future. So just wanted to make it simple and easy. I will cancel the contract this Friday. Apart from the green tint, the device is pretty good though. No others can beat so far. Anyway, it is a pity.
2018-11-21 03:47 AM
You may be able to get a replacement in store if stock is available. If not I do believe you'll need to submit your device to be repaired or replaced when visiting a store.
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2018-11-21 06:41 AM
This is my Huawei Mate 20 pro after 3 days, and yes the screen is on and not asleep. Also if it started running a bit hot the bottom half of the screen would start flashing white like a strobe light
2018-11-21 07:14 AM
Go into your phone setting scroll right down to the bottom selection, I think it says "About Phone". Then you need to look for the model number, if it says LYA-L09 that's the effected model, and if it say LYA-L29 that's the non effected model. You can also read it on the box it came in on the side sticker next to the barcode
2018-11-21 07:18 AM
@RadDan1982 That's horrible 3 days of use and you get that from a premium phone. Can you please check your S/N so that we can check which batch is yours? Also if you can check if that's BOE/LG screen. Thanks.