While I've already contacted Dan and got feedback from Optus regarding an in store replacement if in stock, I thought I'd mention that not only did my screen have a green tint for the last week, the whole left side of my screen now looks like the glue is coming apart, e.g. It's got a permanent grey line down the side of the phone.
Ive also read on Reddit that a new batch of phones will come in mid December so I'm actually thinking of waiting to get a replacement. The one time I went in store (before getting feedback from Optus on FB) they knew nothing about it.
I'm also part of the club. Just want to say I read through all of this and went to Bondi Junction store and they were really helpful and as much as I like this phone I decided to recontract to a Pixel as I didn't trust that the issue would be fixed. They said they'll contact me once it's ready.
Hi Guys, I also have the same green tint issue on my phone. Reading through all the posts, I went through Optus Live Chat. After all the usual "go to Optus Retai & send it for assessment" chat, I refused to go to Optus store. The person at the end said about Early life Failure and organise a replacement set. I said I won't take a refurbished or repaired set. They said I will get a new unopened set. They are going to send me a sachet to send my current phone back & then Optus will be in contact with me.
See how it goes. I'll keep you updated.
Hi guys, just a quick update I finally cancelled my contract today in the Belmont store in Perth.
I send my phone to boomerang on 8th November, and get reply on 13th November said it has been approved. Coz I am overseas at that time so I can't do anything till today.
I went to the store, the store manager checked the email, followed the directions has been given by optus, I also see Dan's message on their notice board.
Thanks again for dan and all your guys, help me go through this situation.
My opinion is If you go to the store, the best way probably is talk to the store manger straight away instead of the staff, the message about this case is on the top of the notice board in their system.
Good luck everyone.
Wow if this is actually true I'm really glad I swapped to a Note. The pre-order bonus was a significant cost incentive for me to go with the Mate 20 Pro over other phones. That's shifty as hell if they're lieing on the RRP of it by that much.
@windclouddr Most things are cheaper when buying direct from China though. The CP60 sells in Singapore for SG$99 (AU$98), Europe for 58 Euro (AU$90) and would likely sell for around $100 here too.