Really appreciate the quick response and good advice. I just cant deal with a phone with another major hardware flaw. Will keep everyone posted on how i go when i head in after work.
I just returned back the Mate 20 pro via post. Thanks you all for contributing the solutions.
I went to the Optus store twice last week, and staff there didn't know the issue and couldn't help except for sending to assessment. I just walked away as you said it would just make the problem more complicated. I cancel the contract via OnlineChat after showing them this topic on YesCrowd. The online staff was helpful, and I kept my number with Optus prepaid. They sent the satchel last week, which they say would take 3-5 businees days to be delivered. I got the parcel yesterday and returned the device in the morning.
I like this mate 20 pro except for the screen, but Huawei just makes us disgusting for their no response and no action. I would say no responding fits their best interest, but they need to slove the issue without painful wait and delay.
Thank you for that information - I really am not looking forward to going in store as i do not want to be made to have to go through a whole song & dance process wise - I want to stay with Optus, i just dont want to have this phone anymore as i can see this happening again in the future so just cut ties early. Yes the phone is great, but i will always be worried the problem will return.
So who's gotten a call from Huawei, I heard they are offering BOE replacements? I got a missed call from (07) 3295 1452 yesterday, is that them?
"My call from Huawei came in as Private Number"
Is this in response to a complaint to Huawei directly, or from the Ausdroid action?
I'm keen to get mine replaced, but I'm going to wait until they've got stock that won't have this problem again.
@MrYJDrake This is what I'm waiting for too. Seems like our only options are to wait and hope that Optus is still honoring in-store replacements by the time the apparently less prone "B1" LG stock arrives, or somehow get a BOE replacement direct from Huawei.
Was in response to a complaint to Huawei directly.
Also, based on the conversation with Huawei's support, the replacement will need to come from Optus and not directly from them.