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2019-02-20 06:30 PM
After speaking to Optus they told me I am able to return the phone to my nearest Optus store for an alternative phone on a 24 month contract with no exit fees. Also I'll be given a credit of $200 to go towards my next bills.
2019-02-20 06:52 PM
That sounds great what would you get? When is the S10 released?
2019-02-21 07:25 PM
@Mekamayhem when did you buy the phone?
2019-02-21 07:16 AM
What did you actually say to them to start the process ?
I thought they'd fight it tooth and nail to be honest
2019-02-24 10:24 AM
Er, so are they basically admitting to have given up support for this phone?
It looks like the mid range s10 meets the huawei specs (besides battery) so i'd be keen i suppose.
Wonder if the charge speed compares?
2019-02-24 02:08 PM
On their update page, Optus are saying they are testing new firmware and it should be ready early March. Should that testing "fail" (personally I dont believe they are doing anything) I'll be starting the process of exiting the contract
Being on a security patch from October simply is not good enough
2019-02-24 02:19 PM
Received this email from Huawei today
In reference to SR220190221140146303 - regarding the update for 184.108.40.206 for your mate 20 Pro.
We appreciate your patience and we'll definitely announce it once we have it available. Please note that once updates are released, the update will be in batches depending on your Serial number.
Kindly stay tuned to our Huawei AU Facebook page or the official website for any announcement concerning the release of the latest update version per smartphone.
Should you have further inquiries, please do not hesitate to contact us at 1300 482 934. Our technical support hotline operates from Mondays to Sundays from 9:00 am to 9:00 pm including public holidays and for further support, please visit our support page at http://consumer.huawei.com/au/support
Thank you for choosing Huawei and have a great day!
Huawei Technical Support
2019-02-26 09:22 PM
why does that read like Optus don't even have the update
2019-02-26 09:28 PM
I have my doubts that Optus do actually have it, I'm waiting for Cassandra Ludwig to get back to me within 48hrs, she is supposed to be getting in touch with the software testing team for an update.
I'll wait with baited breath and little expectations.
2019-02-26 09:41 PM
The message from Huawei that's the standard spiel. Cut, pasted and sent