Let's see what the tio come up with, Optus have until the 22nd March to resolve the issue before the tio will then make a decision on what must happen.
The Complainant complained Optus has not made available firmware updates for his mobile handset.
The Complainant is an Optus customer with mobile phone service (04xxxxxxxx).
The Complainant says in November 2018 he contracted with Optus to receive a 24 month mobile plan. He says he received the Huawei Mate 20 Pro handset as a part of the plan.
The Complainant says Huawei has released multiple firmware updates for the device since he has purchased it. He says Optus has not released the firmware updates to its customers.
The Complainant says this is impacting his ability to use the device. He says his calls are dropping out and he is not receiving calls. He says the issue is also causing security issues.
The Complainant says his complaint is not resolved for the following reasons:
He says he has contacted Optus about the issue. He says Optus has told him it has not released the update due to incompatibility with WI-FI calling. He says the Huawei Mate 20 Pro handset does not have WI-FI calling
He says Optus has told him the firmware will be made available on a range of dates. He says Optus keeps pushing back the release date
The Complainant preferred resolution
The Complainant wouldl like Optus Mobile to resolve the complaint by making available the firmware update.
Information that may assist resolution
The Australian Consumer Law may apply to the circumstances of this complaint.
Section 54 provides a guarantee for goods to be of an acceptable quality
Section 55 provides goods will reasonably fit for any purpose the consumer specified at point of sale
Section 60 provides services will be provided with due care and skill
Section 61 provides services will be fit for either an implied or expressed purpose
These clauses may be relevant because The Complainant says Optus are not making available updates for his mobile handset.
I tried that method Xalies (thank you for the video btw) and at the end I get "you are not connected to the internet".
It wont go any further or install.
Thanks to someone on another forum, was able to get the process to go past "no internet".
I HAD to modify the "hosts' file to get the system to work.
Cheers for the links and video though. Really appreciate it.
** Those saying GPay is working, is that testing pysically? Does the safety net still fail?