Hidden incoming call ID

[jhstowers]

Hi, 

I need help figuring how to turn on caller ID for incoming calls? I've told the callers to turn on their ID but it is & the problem is my phone but it's a week old so surely it can't be broken? Please, help. 

[Yeldarb · Accepted solution]

This a common issue that gets reported every week. Speak with support on the live chat and they should be able to fix that for you.

https://www.optus.com.au/notices/service-chat

[Ray_YC]

Thanks Yeldarb. 

I have collated all the threads about this issue the last month or so and provided feedback so hopefully whatever is causing this issue (although from what I've seen it was exclusively for landlines unless the OP just posted in the wrong category) is resolved soon.

[Yeldarb]

I believe they were all mobile complaints not home phones.

[Ray_YC]

Oh geez I better review the list, I remember a lot of them being related to recent NBN activations. Thanks mate.

[Yeldarb]

There have been a few NBN related posts but I have never responded to those. Doing a quick search of a handful of posts shows them all being mobiles.

https://yescrowd.optus.com.au/t5/Setup/Turn-on-Incomming-Caller-ID/m-p/383997

https://yescrowd.optus.com.au/t5/Apple/Incoming-caller-showing-as-unknown/m-p/194451

https://yescrowd.optus.com.au/t5/Android/Unknown-caller-id/m-p/488708

https://yescrowd.optus.com.au/t5/Android/All-incoming-calls-displays-Unknown-number/m-p/368865

https://yescrowd.optus.com.au/t5/Mobile/Caller-ID-for-incoming-calls-not-showing/m-p/192553