Hidden incoming call ID

[jhstowers]

Hi, 

I need help figuring how to turn on caller ID for incoming calls? I've told the callers to turn on their ID but it is & the problem is my phone but it's a week old so surely it can't be broken? Please, help. 

[Yeldarb · Accepted solution]

This a common issue that gets reported every week. Speak with support on the live chat and they should be able to fix that for you.

https://www.optus.com.au/notices/service-chat

[Ray_YC]

Thanks Yeldarb. 

I have collated all the threads about this issue the last month or so and provided feedback so hopefully whatever is causing this issue (although from what I've seen it was exclusively for landlines unless the OP just posted in the wrong category) is resolved soon.

[Yeldarb]

I believe they were all mobile complaints not home phones.

[Ray_YC]

Oh geez I better review the list, I remember a lot of them being related to recent NBN activations. Thanks mate.

[Yeldarb]

There have been a few NBN related posts but I have never responded to those. Doing a quick search of a handful of posts shows them all being mobiles.

https://yescrowd.optus.com.au/t5/Setup/Turn-on-Incomming-Caller-ID/m-p/383997

https://yescrowd.optus.com.au/t5/Apple/Incoming-caller-showing-as-unknown/m-p/194451

https://yescrowd.optus.com.au/t5/Android/Unknown-caller-id/m-p/488708

https://yescrowd.optus.com.au/t5/Android/All-incoming-calls-displays-Unknown-number/m-p/368865

https://yescrowd.optus.com.au/t5/Mobile/Caller-ID-for-incoming-calls-not-showing/m-p/192553

[Rickwang]

Hi. I have just changed to Optus after more than 20 years with Telstra. My issue is the incoming caller ID not showing up on my home phone. If I call my mobile from my home phone the number or caller ID is displayed but not the other way round. Any suggestions? Rick

[Ray_YC]

Welcome to Optus, Rick.

Please see this thread, whilst it mentions for Mobile services, the same should apply for fixed lines.

How to activate Caller ID

[Rickwang]

Hi Ray_YC

That's the first thing I tried! I have now tried again on a number of occasions but it won't change and each time I check I see that Show Called ID is Not active...

Other suggestions?

Rick

[Ray_YC]

Hmm thanks for letting us know, that is valuable feedback that we'll be passing onto the My Account team.

That being the case you'll need to contact Optus directly although they are generally just dealing with critical enquiries at the moment.

My suggestion would be if you have a social media account, please then send a PM to Optus on Facebook or a DM on Twitter  with the details for further assistance mentioning you’re unable to use the My Optus app.