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New Contributor jhstowers
New Contributor

Hidden incoming call ID

Hi, 

 

I need help figuring how to turn on caller ID for incoming calls? I've told the callers to turn on their ID but it is & the problem is my phone but it's a week old so surely it can't be broken? Please, help. 

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Esteemed Contributor
Esteemed Contributor

Re: Hidden incoming call ID

This a common issue that gets reported every week. Speak with support on the live chat and they should be able to fix that for you.

 

https://www.optus.com.au/notices/service-chat

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Online Community Manager
Online Community Manager

Re: Hidden incoming call ID

Thanks Yeldarb. 

I have collated all the threads about this issue the last month or so and provided feedback so hopefully whatever is causing this issue (although from what I've seen it was exclusively for landlines unless the OP just posted in the wrong category) is resolved soon.


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Esteemed Contributor
Esteemed Contributor

Re: Hidden incoming call ID

I believe they were all mobile complaints not home phones.

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Online Community Manager
Online Community Manager

Re: Hidden incoming call ID

Oh geez I better review the list, I remember a lot of them being related to recent NBN activations. Thanks mate.


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I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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