cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a Question
For Australian Bushfire info please click here
New Contributor GenkiiRave
New Contributor

Re: Help for Order Delivery, Activation and your First Bill

I was told that bill will only start on the day sim card activated. However, when I go into my account, it is already activated 3 weeks before i receive my sim card. Also, the bill starts 3 weeks before.

0 Kudos
Reply
RetiredModerator Toomey
RetiredModerator

Re: Help for Order Delivery, Activation and your First Bill

Hey @GenkiiRave, we might need to take a look at this on our end because you should definitely only be paying from the day the service is activated.

 

Please jump into Live Chat and go Mobile > Billing to have this reviewed


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
0 Kudos
Reply
New Contributor TonyTANIOUS
New Contributor

Re: Help for Order Delivery, Activation and your First Bill

 
0 Kudos
Reply
New Contributor Timo07
New Contributor

Re: Help for Order Delivery, Activation and your First Bill

So I took advantage of the swap from Virgin to Optus, sim only plan, $25 for 10gig. Did it over the phone. The guy said I should receive my new optus sim in the mail in about a week. Its been a week and half, and nothing so far? Does not list as an 'order' in the system?

Where too from here?

Tags (1)
0 Kudos
Reply
Occasional Contributor veryanoyed
Occasional Contributor

Re: Help for Order Delivery, Activation and your First Bill

funny when they have an annoyed customer they want to go private msg KEEP IT PUBLIC SHAME THEM

 

0 Kudos
Reply
New Contributor Nagibator_9000
New Contributor

Re: Help for Order Delivery, Activation and your First Bill

I've been an Optus customer at the time of signing up for Optus NBN with MyAccount being enabled. To my surprise my first bill for Optus NBN arrived on paper. The NBN account is not visible in MyAccount. Was it that hard to consolidate all services I sign up for under the same MyAccount login acutomatically? Is that technical issue is too hard to resolve?

 

This is very mediocre kind of service. Optus never fails to dissapoint. 

0 Kudos
Reply
Online Community Manager
Online Community Manager

Re: Help for Order Delivery, Activation and your First Bill

Hmm, sounds like we're going to need to link the NBN service up from the back-end.


It's something we can easily do for you over Live Chat

 

 

PersonalHome phone, Broadband & NBNBilling & General 

 

The agent will ask for your My Account login email. They'll then be able to go in and link the NBN account to the same My Accoutn as your existing Optus services.


If you do run into any trouble, let us know. We can always help out from our end. 

 

-----------------------------------------------------------------
If you've found my answer helpful, please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
0 Kudos
Reply
New Contributor sitihawa
New Contributor

Re: Help for Order Delivery, Activation and your First Bill

Hi there,

 

I received my phone but i realised that i dont really used to it. Can i change with any iphoe by chance?

0 Kudos
Reply
Occasional Contributor ImanOldie
Occasional Contributor

Re: Help for Order Delivery, Activation and your First Bill

My service has been activated but I haven't received my modem.

0 Kudos
Reply
New Contributor Keith1
New Contributor

Activation code

Please, what is my activation code for the replacement fetch top box I received
order # 54223718A

I didnt receive a text with it nor on my email
7 emails were sent saying the box would arrive but no activation code

 

0 Kudos
Reply