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Paper_Thief
Occasional Contributor
Occasional Contributor

Galaxy Watch LTE not working with Pixel 3

Hello,

3 weeks ago I purchased a Samsung Galaxy Watch LTE on a plan. I did some research and was told by both Samsung and Optus support that I shouldn't have any issue with my Pixel 3 (Running Android 10) connecting to it. However, out of the box, I was getting an error message of "The Optus network is not compatible with your watch when attempting to connect to LTE. (This was all done instore) We tried to connect it to a Samsung s10 and it still did not work, all other features work on the watch work with my Phone. After this, I was told to contact Samsung tech support. I got in contact with a level 2 almost a week of trying. They said Optus had not set it up properly. Optus has just said they can't do anything. Assuming the issues is not resolved soon the only thing I can think of is making a complaint to the ombudsman. Optus said I was told it may not work (They never said that) and refused to allow and exit or further assistants.

Any help or advice would be great at this point as I'm not getting anywhere going instore. 

Thanks,

-Julie

 

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SamSam
Respected Contributor
Respected Contributor

Re: Galaxy Watch LTE not working with Pixel 3

I thought all of the newer model Android handsets would have been compatible but Optus specifically says "Samsung Galaxy Devices" here - https://www.optus.com.au/for-you/support/answer?id=20003&typeId=2

Assuming their content is up to date and correct (I'm not certain it is), then you'll likely have to go down the path of lodging a complaint directly with Optus or via the TIO as you've mentioned. You can lodge a complaint with Optus directly via the link below:

https://www.optus.com.au/for-you/support/feedback-and-complaints

If my original thoughts are correct though and your device is compatible, I would be asking for them to completely deactivate number share on your account. Once that is completed (only Optus can do this), start the process over via the wearable app on your Pixel. This fixes a couple of other issues that occur as well so I think it could help with your situation. 

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I do not represent Optus. The views, opinions and advice expressed in my posts are my own
Paper_Thief
Occasional Contributor
Occasional Contributor

Re: Galaxy Watch LTE not working with Pixel 3

Thanks for the tip, I will make sure to follow it up with Optus.
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JazzyT
Occasional Contributor
Occasional Contributor

Re: Galaxy Watch LTE not working with Pixel 3

Any luck, I've got the same prob with my pixel 4 and new galaxy watch
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Paper_Thief
Occasional Contributor
Occasional Contributor

Re: Galaxy Watch LTE not working with Pixel 3

I haven't really had a chance to follow it up with Covid 19, let me know if you have any luck tho and I'll update if you if I get it working.
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JazzyT
Occasional Contributor
Occasional Contributor

Re: Galaxy Watch LTE not working with Pixel 3

So it's been a long few days of being passed around but Samsung rang yesterday to confirm that my Google Pixel 4 is not compatible with the Samsung watch for esim number share. Not sure about other models but guess it doesn't look good.
Paper_Thief
Occasional Contributor
Occasional Contributor

Re: Galaxy Watch LTE not working with Pixel 3

Isn't the watch said to be compatible with any device running Android 6 or above on both Optus and Samsung product pages? Seems kinda suspicious.
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JazzyT
Occasional Contributor
Occasional Contributor

Re: Galaxy Watch LTE not working with Pixel 3

Yep, but if Samsung itself rings me back and says it won't work, I have to take that....and that's basically what Optus said too (via official complaint channel)
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jitz0
New Contributor
New Contributor

Re: Galaxy Watch LTE not working with Pixel 3

I have a pixel 5 and had the same issue but got it to work. Reply to this post if you want me to go through the details.
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JazzyT
Occasional Contributor
Occasional Contributor

Re: Galaxy Watch LTE not working with Pixel 3

Yes please.
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