cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a Question
Welcome to the new look Community! We're still upgrading and making some changes to the platform over the coming weeks! Stay tuned.
New Contributor Robertybobbity
New Contributor

Galaxy Note 9 hotspot not working

Hi,

I have just joined Optus and got my Note 9. All good, except hotspot and bluetooth internet do not work at all. USB tethering is the only method I can get to work. I have set it all up correctly, get the right password etc. but the message back is "Unable to connect to this network". My old S5 worked perfectly - what gives with the Note 9? (and to save time, yes, I've followed the troubleshooting guide exactly ... several times).

Anyone else had this problem?

Thanks

 

0 Kudos
Reply
4 Replies
Esteemed Contributor
Esteemed Contributor

Re: Galaxy Note 9 hotspot not working

Yes all my Galaxy devices have worked first time everytime with the hotspot and I don't recall reading anything on the forum about the Note. If it's a new phone it might be worth doing a factory reset as that may be the quickest method to fix the fault.

Esteemed Contributor
Esteemed Contributor

Re: Galaxy Note 9 hotspot not working

Does sound like a faulty device. Perhaps try with another device to confirm. 

 

The idea to factory reset is good too.

 

Peter Gillespie

New Contributor Robertybobbity
New Contributor

Re: Galaxy Note 9 hotspot not working

Thank you for that - I have it working now. I didn't need to go quite as drastic as a factory reset, but a reboot of both devices seemed to do it. Not sure which one needed the reboot, but appears to work as expected now. Cheers!

Highlighted
Esteemed Contributor
Esteemed Contributor

Re: Galaxy Note 9 hotspot not working

Yep the good old restart everything often fixes these problems and it's something I often assume people have allready done. Glad it's all working again for you. Smiley Happy

0 Kudos
Reply
Top Contributors