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2019-03-20 10:47 AM
I have just joined Optus and got my Note 9. All good, except hotspot and bluetooth internet do not work at all. USB tethering is the only method I can get to work. I have set it all up correctly, get the right password etc. but the message back is "Unable to connect to this network". My old S5 worked perfectly - what gives with the Note 9? (and to save time, yes, I've followed the troubleshooting guide exactly ... several times).
Anyone else had this problem?
Solved! Solved: Go to Solution.
2019-03-20 01:22 PM
Yes all my Galaxy devices have worked first time everytime with the hotspot and I don't recall reading anything on the forum about the Note. If it's a new phone it might be worth doing a factory reset as that may be the quickest method to fix the fault.
2019-03-20 01:31 PM
Does sound like a faulty device. Perhaps try with another device to confirm.
The idea to factory reset is good too.
2019-03-20 03:06 PM
Thank you for that - I have it working now. I didn't need to go quite as drastic as a factory reset, but a reboot of both devices seemed to do it. Not sure which one needed the reboot, but appears to work as expected now. Cheers!
2019-03-21 06:41 PM
Yep the good old restart everything often fixes these problems and it's something I often assume people have allready done. Glad it's all working again for you.