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Free samsung earbuds

Hi. I just got my new samsung galaxy note 10+ and was wondering how I redeem the free earbuds? Thanks
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Blog Author

Re: Free samsung earbuds

Welcome to the forum @Ssv_93  🙂 To redeem your gift with purchase, can I get you to follow the steps below? 

Samsung Galaxy Buds Redemption 

1) Once you have your handset, complete  the redemption process online @ samsung.com/au/galaxy-offer/

2) You'll need the following details

  • Customer details (name, delivery address, contact details) 
  • IMEI number 
  • Proof of purchase 

3) Within 14 days an email confirmation will be sent from Samsung validating the redemption

Keep in mind: The Galaxy buds will be delivered within 30 days of the email confirmation being sent.The tracking details will be sent in a separate email after the claim confirmation email.

 

 

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Occasional Contributor
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Re: Free samsung earbuds

I can't use that link. I purchased on 2nd December with this offer for free earbuds. But this link only works with phones purchased by 30 November. What do I do?
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Re: Free samsung earbuds

Ah, okay.


Unfortunately, the offer is only available to customers who signed up between the period below: 

Promotion start date: 8 October 2019
Promotion end date: 25 November 2019 



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Occasional Contributor
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Re: Free samsung earbuds

Why was it advertised as part of my 36 month contract purchased on the 2nd of December then?
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Re: Free samsung earbuds

That's a good question.
 
Happy to reach out to the team managing the campaign and get their take.
 
Just so I have all the information. Was it displayed similar to the below? (This just a screen cap from an offer that's currently up on our Mobile Shop). 
 
  GWP PIXEL OFFER.JPG
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Samsung Earbud Promo

Hi, i purchased a Galaxy s10 over the weekend (via the Optus web page/Black Friday Sale) and would like to know how to claim the Samsung Earbuds that were advertised/promoted on on the internet when ordering?

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Re: Samsung Earbud Promo

I've had a similar enquiry come through on this thread here → https://yescrowd.optus.com.au/t5/Android/Free-samsung-earbuds/m-p/594249#M10268

I'm just waiting on a response from this user. Maybe you can confirm the last question for us? I can then go ahead and follow up with Marketing.
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Re: Samsung Earbud Promo

I did see that enquiry and I am in the same situation. 

Yes, the Promo Ad was displayed similar to your screen cap. 

Thanks for looking into it.

 

 

 

 

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Re: Samsung Earbud Promo

Cool! Thanks for that.


I'll do some digging and get back to you. 

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