Welcome to the forum @Ssv_93 🙂 To redeem your gift with purchase, can I get you to follow the steps below?
Samsung Galaxy Buds Redemption
1) Once you have your handset, complete the redemption process online @ samsung.com/au/galaxy-offer/
2) You'll need the following details
3) Within 14 days an email confirmation will be sent from Samsung validating the redemption
Keep in mind: The Galaxy buds will be delivered within 30 days of the email confirmation being sent.The tracking details will be sent in a separate email after the claim confirmation email.
Unfortunately, the offer is only available to customers who signed up between the period below:
Promotion start date: 8 October 2019
Promotion end date: 25 November 2019
Hi, i purchased a Galaxy s10 over the weekend (via the Optus web page/Black Friday Sale) and would like to know how to claim the Samsung Earbuds that were advertised/promoted on on the internet when ordering?
Cool! Thanks for that.
I'll do some digging and get back to you.