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Occasional Contributor
Occasional Contributor

Complaint

Would like to know how to lodge a complaint. The phone number online is useless, no option for complaint at all.

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Respected Contributor
Respected Contributor

Re: Complaint

Complaints process is documented here:

https://www.optus.com.au/shop/support/answer/complaints-compliments?requestType=NormalRequest&id=140...


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RetiredModerator
RetiredModerator

Re: Complaint

Hey @Nirvana621 - You can lodge a complaint by speaking with a customer service representative via our Call Centre (133937), Live chat or us here on Social Media. 

 

The complaints process @Paddylee has outlined should explain the process.


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