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Cannot listen to missed call message

I get a notification saying I have a missed call but when I open my messages there is no message. When I click/tap nothing happens. How can I listen to this message!?
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Re: Cannot listen to missed call message

Hi BiancaC84, this would depend on what Answering Service you have set up (Missed Call Service, Voicemail, Voice to Text, etc). I recommend checking our Answering Services page to check what option you use, then check the instructions for that service there. 

If you do require any further assistance with that, please contact our Technical teams directly via the My Optus App. They'll be able to check your service and assist further from there. 

----------------------------------------------------------------------------------------------------------------- I’m part of the Yes Crowd team, employed by Optus to help run our online community.

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