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2017-06-29 03:49 AM
My new samsung a5 has trouble my jabra bluetooth headset. It was working fine the first time i tried.
I remember that i coupled my old phone to my samsung a5, and since then, it couldnt detect my bluetooth headset anymore. I tried uncoupling my old phone from my new, it didnt work.
Whats the solution?
Solved! Solved: Go to Solution.
2017-06-29 06:25 AM
Have you tried repairing the Jabra headset to your Samsung A5?
It's possible your bluetooth headset forgot the pairing when you used a new phone.
Loyal Optus customer. My opinions are my own.
2017-06-29 09:26 AM
Well, it actually doesnt show up on my screen. It keeps saying that its undetectable. I tried turning on and off my bluetooth headset, still doesnt work.
2017-07-04 03:12 PM
Hey Sladeking, have you tried pairing the headset to another phone? Worth doing to narrow down a problem.
2017-07-05 09:47 PM
To find out if the headset is the problem? I havent yet. I'll try and i'll let you know if it worked.
2017-07-05 10:09 AM
No worries, let me know how you go.
2017-07-08 03:57 AM
Jordan, i tried pairing my headset with another phone like you told me. Found out that the headset really was the problem. Thx to you, i decided to call the JABRA company, and someone gave me instructions to make it work again:
Step 1: I pressed and hold the answer button on my headset for 5 seconds to turn it off.
Step 2: I double tapped the answer button and saw the LED flashing a few times before it stopped. It resets my headset.
I repeated step 1 to turn it back on. When the LED stayed lit, my phone could detect it again.
Thx for your help!
2017-07-08 04:30 AM
Hi @Sladeking, I'm glad Jordan could help with your enquiry. Please do let us know if you need a hand with anything else.
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