Hi guys, I've spent all morning on the phone/ customer chat to Optus regarding the issue of activating number share on my account so that I can use the cellular capabilities on a Samsung Galaxy watch. I bought the watch this morning outright from JB hi-fi for $649. Yesterday afternoon I checked if my plan would be eligible for number share by using the website and entering my details, the website told me that I am eligible for number share. (I have a screenshot for proof). Today after I bought the watch I spoke to Optus customer support and they told me that they could not active the Esim in my watch as I am not eligible. I then spoke to another person from cutsomer care who then told me I WAS eligible, but then a few minutes later told me I wasn't. I then checked online again using the website and it tells me I am eligible. My head is hurting and I am 650 dollars down on a watch that I can only use for bluetooBl connectivity which is pointless to me. Can anyone please give me some solid and definitive information on whether I can or can't activate a sim in the watch to use with my phone. Thanks in advacad guys and girls.
Solved! Solved: Go to Solution.
I've gone through the same thing as you. I chatted with a at least 3 reps that confirmed that my Huawei should be compatible with Galaxy Watch for Number Share as long as I have the Wearable App. But it just wouldn't do it. Finally called the technical support who initially thought its compatible, but after getting another rep she said that its not compatible for Non Galaxy phones. If you read the Number Share activation guide, it also said only Samsung phones. This is also the case with Telstra. So unfortunately, your LTE (likewise mine) will not work with this phone.
Hi Mate, sorry this is so late for your problem, but I had a similar issue and spent a day on the phone to customer service for both Samsung and Optus. In the end I did some searching online and found out a lot of info and ran across this post which was a bit disheartening. However I eventually found a solution that works. Forgive me if you've also found one since posting this.
I noticed people who upgraded to Huawei from Galaxy phones had no issues with their Galaxy watch. So place the sim card that you want to number share into a mobile phone that is supported, in my case my old Galaxy S8. Set up your watch completely from this phone including the mobile network and registering for numbershare. Once your Watch sucessfully connects to LTE, you simply reset the watch. Youll get a warning telling you that the mobile network will not be reset unless you choose to, clearly you dont want to reset this. Allow the watch to reset, switch the sim into your main phone, mine is the Mate 20 pro. Then sync up the watch to the main phone and then turn on the Network from the watch, not the app. All done and working seamlessly.
I really dont know why Optus doesnt share this information or even offer to do it in store.
I mean the final step is to pair to a new phone which involves a factory reset. It actually warns that the network information will not be reset unless you follow a different process.