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Jamesutb
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Activating number share on a Huawei Mate 20 Pro, for use on a Samsung galaxy watch 4G

Hi guys, I've spent all morning on the phone/ customer chat to Optus regarding the issue of activating number share on my account so that I can use the cellular capabilities on a Samsung Galaxy watch. I bought the watch this morning outright from JB hi-fi for $649. Yesterday afternoon I checked if my plan would be eligible for number share by using the website and entering my details, the website told me that I am eligible for number share. (I have a screenshot for proof). Today after I bought the watch I spoke to Optus customer support and they told me that they could not active the Esim in my watch as I am not eligible. I then spoke to another person from cutsomer care who then told me I WAS eligible, but then a few minutes later told me I wasn't. I then checked online again using the website and it tells me I am eligible. My head is hurting and I am 650 dollars down on a watch that I can only use for bluetooBl connectivity which is pointless to me. Can anyone please give me some solid and definitive information on whether I can or can't activate a sim in the watch to use with my phone. Thanks in advacad guys and girls.

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r4kuen
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Re: Activating number share on a Huawei Mate 20 Pro, for use on a Samsung galaxy watch 4G

I've gone through the same thing as you. I chatted with a at least 3 reps that confirmed that my Huawei should be compatible with Galaxy Watch for Number Share as long as I have the Wearable App. But it just wouldn't do it. Finally called the technical support who initially thought its compatible, but after getting another rep she said that its not compatible for Non Galaxy phones. If you read the Number Share activation guide, it also said only Samsung phones. This is also the case with Telstra. So unfortunately, your LTE (likewise mine) will not work with this phone. 

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chris_r07
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Re: Activating number share on a Huawei Mate 20 Pro, for use on a Samsung galaxy watch 4G

Hi Mate, sorry this is so late for your problem, but I had a similar issue and spent a day on the phone to customer service for both Samsung and Optus. In the end I did some searching online and found out a lot of info and ran across this post which was a bit disheartening. However I eventually found a solution that works. Forgive me if you've also found one since posting this.

I noticed people who upgraded to Huawei from Galaxy phones had no issues with their Galaxy watch. So place the sim card that you want to number share into a mobile phone that is supported, in my case my old Galaxy S8. Set up your watch completely from this phone including the mobile network and registering for numbershare. Once your Watch sucessfully connects to LTE, you simply reset the watch. Youll get a warning telling you that the mobile network will not be reset unless you choose to, clearly you dont want to reset this. Allow the watch to reset, switch the sim into your main phone, mine is the Mate 20 pro. Then sync up the watch to the main phone and then turn on the Network from the watch, not the app. All done and working seamlessly.

I really dont know why Optus doesnt share this information or even offer to do it in store.

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thefat
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Re: Activating number share on a Huawei Mate 20 Pro, for use on a Samsung galaxy watch 4G

@chris_r07

When you say reset, do you mean factory reset or just switch it off and on?

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chris_r07
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Re: Activating number share on a Huawei Mate 20 Pro, for use on a Samsung galaxy watch 4G

I mean the final step is to pair to a new phone which involves a factory reset. It actually warns that the network information will not be reset unless you follow a different process.

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thefat
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Re: Activating number share on a Huawei Mate 20 Pro, for use on a Samsung galaxy watch 4G

I got it going. It didn't warn me when I reset the watch but the watch remembered the mobile plan anyway. Cheers mate
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Ksee
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Re: Activating number share on a Huawei Mate 20 Pro, for use on a Samsung galaxy watch 4G

Hi,
Thanks for the tips on this one. It worked a treat for me, but unfortunately after about an hour it disabled my network on the phone saying it detected another network on the Samsung phone I used to set the number share up. Did anyone have this experience. I am thinking I need to set it up on a Samsung phone that will be dormant and not used after setting up number share as its able to detect activity of another Sim (in my case, this was my wife's phone). Keen to get others thoughts on how I can get around this.
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Jono_YC
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Re: Activating number share on a Huawei Mate 20 Pro, for use on a Samsung galaxy watch 4G

Hi @Ksee it's not great to hear that you're having issues activating number share.


If you’re still needing a hand, we recommend messaging us via the My Optus App. Our team is available 24/7 and are ready to assist customers as quickly as possible.


We're also available to assist via Social Media. Please send us a private message to Optus on Facebook or a DM on Twitter with the details for further assistance.

----------------------------------------------------------------------------------------------------------------- I’m part of the Yes Crowd team, employed by Optus to help run our online community.

Did we answer your question? Please mark it as a Accepted Solution and if you see something that was helpful to you or the rest of the community, giving a Kudos is only a click away.

Sashap
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Re: Activating number share on a Huawei Mate 20 Pro, for use on a Samsung galaxy watch 4G

Yep, Optus, you are doing this.
I got it working using a Samsung phone. Changed the sim back into the pixel 5...Surprise surprise...WORKING...but wait. When you disconnect the watch from the network and try to reconnect, you get the nonsense message Optus doesn't have a plan for your watch rubbish.

I got it working again by resetting the watch ( don't reset network settings) and guess what, it works again...until you disconnect watch from the network.

So the take out is, it does work, but Optus does not let you.

Pretty sad Optus.

I remember when I ordered the pixel 5, i was assured it would work.. right.

Please make it work

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Sarah_YC
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Re: Activating number share on a Huawei Mate 20 Pro, for use on a Samsung galaxy watch 4G

Hi @Sashap,

Thanks for raising this with us.

As mentioned on the other thread, the Number Share feature on the Samsung Galaxy Watch/Samsung Active 2 Watch only works with a compatible Samsung  Galaxy devices running Android version 5.0 or later and RAM 1.5 GB or over.

You can find more info on this on our Number Share: What you need to know support page.

----------------------------------------------------------------------------------------------------------------- I’m part of the Yes Crowd team, employed by Optus to help run our online community.

Did we answer your question? Please mark it as a Accepted Solution and if you see something that was helpful to you or the rest of the community, giving a Kudos is only a click away.

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