5G

[Rippsa]

My current sim only plan is around 2 years old.  I've just got a 5G phone - once I get into a 5G coverage area do will it automatically connect or do I need a different plan?

[Tigers1719 · Accepted solution]

@Rippsa My understanding is Optus 5G is only for Post Paid plans.

https://www.whistleout.com.au/MobilePhones/News/Optus-5G-mobile-speed-tests#:~:text=At%20present%2C%...

It may have changes since the article above was written.

Please message Optus Support 24/7 from the My Optus app. If you do not have access to the My Optus app you can use social media to contact Optus Support, please send a PM to Optus on  Facebook or a DM on Twitter and include in the message you do not have access to the My Optus app.

[Rippsa · Accepted solution]

Hi Tigers1719 - yes the Optus app - going into settings and then 5G and changing the toggle - that did the trick and 5G is now provisioned.  Simple as - pity this isn't on the website.

Love your work,

Rippsa

[Tigers1719]

Thanks for letting us know.