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N-L
New Contributor
New Contributor

nokia 5G modem

I have a Nokia 5G modem for nearly 2 months...Speed so good. The only problem is I need to switch off some time to be back to 5G green light approx 2 or 3 days when the light become red

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Ray_YC
Online Community Manager
Online Community Manager

Re: nokia 5G modem

I'd say that isn't or shouldn't be normal, N-L.

Please see our 5G Home Broadband troubleshooting page.

----------------------------------------------------------------------------------------------------------------- I am now no longer part of Yes Crowd or Optus. Thank you to all those who have contributed to the forum during my time, especially the regulars! Cheers!
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bjamas
Occasional Contributor
Occasional Contributor

Re: nokia 5G modem

@N-L  try adding an Antenna sweeping time under Maintenance this may resolve your issue, as it helped me with the same issue.

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Alken
Contributor
Contributor

Re: nokia 5G modem

ive checked and not possible to fit an external antenna to the Nokia 5g modem .im having problems with speed fluctuations by the hr from 175mbps to 11.2 mbps .im disappointed to sat the least with 5 g so far 

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5G
New Contributor
New Contributor

Re: nokia 5G modem

I'm checking that path too. couple of 5G antennas available on the market but not sure how they will be connected back.

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5G
New Contributor
New Contributor

Re: nokia 5G modem

Search Nokia FastMile Outdoor Unit

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5G
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New Contributor

Re: nokia 5G modem

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Kartika
Moderator
Moderator

Re: nokia 5G modem

Hi @5G, if you are facing dropouts with 5G signal on your modem and the troubleshooting does not help then you are best to speak with our 5G Technical Support team by calling them on → 1300 101 693 - Mon - Fri: 8am - 8pm Sat: 9am - 5pm (AEST) to assist you further.


Kartika__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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5G
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New Contributor

Re: nokia 5G modem

Not getting the expected support from them 🙂

I called them recently asking about static IP in LANs and they were not able to differentiate between the WAN and LAN, After sometime they told me that someone will call me and I'm still waiting!

 

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Kartika
Moderator
Moderator

Re: nokia 5G modem

Apologies in regards to your experience, @5G. Unfortunately, we don`t have access to customers account on this public forum. If you have a social media account then please send a PM to Optus on Facebook or a DM on Twitter with the details for further assistance.


Kartika__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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