To check if 5G Home Internet is available at your address, simply type in your address and we’ll check if it’s 5G serviceable.
The 5G Rollout is very localised and only limited areas of selected suburbs receive coverage. Local conditions, including number of users, building materials and terrain may impact your ability to connect to the Optus 5G network and the speed you experience.
Yes, the Optus 5G Network builds on our existing 4G/LTE network. Using carrier aggregations, we combine multiple wireless singles into one.
If you’ve run your address through our service checker and 5G Home internet isn’t available at your address, you’ll be prompted to register your expression of interest. We’re planning to deliver 1000+ 5G sites by March 2020, keep an eye our 5G page for updates.
Initially 5G services will run on the 3.5GHz spectrum with a channel bandwidth of 60MHz
Speeds vary on the 5G network. The actual speed of your Optus 5G Home internet will depend on several factors including (but not limited to) congestion, location of the modem in your house, and proximity to an Optus 5G tower.
No, our 5G Home broadband service is un-capped and backed by our 50Mbps satisfaction guarantee
If at any time during the term of your 5G Home Internet plan you’re not satisfied that you are getting download speeds of at least 50Mbps, or you cannot receive a 5G signal, simply report the issue that you are having to us and we will investigate the issue.
If further testing reveals that the service is unable to receive speeds of at least 50 Mbps, or you cannot receive a 5G signal, you’ll be given the option to cancel your contract without cancellation fees under this Guarantee. You must return the Optus-supplied 5G device to us in good working order within 30 days of cancellation or you must pay a non-return fee of $330.
I have full bar coverage 5g at my home on my Samsung galaxy Note 10+ 5G, but when i check if 5g home broadband is available at my address it say it isn't. I have a tower at the end of my street which was 5g enabled late last year (Tower 4159001). Is 5g home broadband different to 5g mobile? i am getting stuffed around with NBN and am currently using the optus 4g home broadband, and i am very interested in getting onto 5g home broadband.
Coverage can differ between the two products.
In saying that, your best bet is our Sales team. They'll run your address through our internal service qualification tool. That's updated on a daily basis.
Contact the team on → 1800 780 219 or Message us here.
They'll be able to confirm if we can service your address with 5G Home Broadband.
Let us know how it all goes 🙂
Is there a way to force the modem to NOT get the 5g signal and stay on 4g? From my tests, I get faster speeds when the only the center dot is lit up (green) compared to when the centre, 5g and the the white light is lit up (green green white respectively)
I'm afraid there's no way to turn off the 5G signal as this device is specifically for 5G Home Broadband.
If you’re still needing a hand with your service, we recommend messaging us via the My Optus App. The team is available 24/7 and are ready to assist customers as quickly as possible.