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New Contributor
New Contributor

Nokia 5g red light

Ok so here is my issue . I’ve had 5g work fine for 1 month then all of a sudden no connection just a red solid light . Got on to Optus and they said it was the modem and sim . So they sent me out a new modem and sim and now I have 2 modems with red light on top . I have used the map for best signal and my closest tower is 600 meters away . The other 3k so I’m lost at this point and no one from Optus will call back !!! Any one else had this issue ?
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Moderator
Moderator

Re: Nokia 5g red light

Hi @Spence14

If your modem is displaying a red light, it sounds like the modem is not detecting any signals. I would recommend trying the troubleshooting steps listed in our 5G Home Internet troubleshooting: Poor or no signal support page to see if this would get you back online. 

If the issue persists, please contact our 5G Technical Support team directly on 1300 101 693 for further assistance.