Sorry to hear that your internet isn't working.
If there is an outage, please check the outage checker page here. The outage will resolve in time
- Check wall sockets, power cables and your modem equipment is plugged in, clear from obstructions, and are not damaged
- Try alternate cabling if available, and/or replace damaged cabling.
- Restart the modem
I'd really recommend getting in touch with our team on Messenger so we can take a look.
Ask to speak to a human, then leave your full name and the information about the issue in the messenger window
Please note, our Messaging team are currently experiencing delays so it's best to complete some basic troubleshooting before getting in touch with them:
Hope that this Helps